Questions, answered.
Can’t find what you need? Email hello@volticpro.co.uk and we’ll get back within one working day.
Shipping & delivery
How long does it take?+
Orders are dispatched within 48–72 hours. Standard UK delivery arrives in 2–4 working days from dispatch. You’ll get a tracking link by email once your order ships.
How much is shipping?+
Flat £4 UK standard, free on orders over £60. International rates are calculated at checkout.
My order hasn’t arrived — what now?+
Check the tracking link in your shipped email first. If the parcel is stuck or missing, reply to that email and we’ll sort it from our end.
Returns & refunds
Can I return an item?+
Unworn items with original tags can be returned within 30 days for a full refund. Personalised items are made to order, so they’re only returnable if there’s a print fault on our side.
How long do refunds take?+
Once we receive the return, refunds land back on the original payment method within 5–10 working days.
Sizing
Does the jersey run big or small?+
Our jerseys are cut for a loose armour fit — chest and sleeves have extra room so you can wear pads underneath. Check the size chart on each product page; if you’re between sizes and planning to wear protection, size up.
What if it doesn’t fit?+
Send it back unworn within 30 days for a size swap or refund — just reply to your order email to start the return.
Personalisation
Can I put my name on a jersey?+
Yes — most jerseys have a personalisation panel on the product page. Add a name (up to 10 characters) before adding to cart. £10 per personalised line.
Will personalisation crack or peel?+
No. We sublimate the dye into the fabric rather than screen-print on top, so the finish is part of the weave itself. It won’t peel, crack or fade after repeated washes.
Account & loyalty
How do loyalty points work?+
You earn 1 point per £1 on order subtotals. From your account page, redeem points for a single-use discount code at checkout — £5, £15 or £40 off depending on the tier.
I forgot my password.+
Use the password-reset link on the sign-in page; we’ll email you a link to set a new one.