Help

Questions, answered.

Can’t find what you need? Email hello@volticpro.co.uk and we’ll get back within one working day.

Shipping & delivery

How long does it take?+

Orders are dispatched within 48–72 hours. Standard UK delivery arrives in 2–4 working days from dispatch. You’ll get a tracking link by email once your order ships.

How much is shipping?+

Flat £4 UK standard, free on orders over £60. International rates are calculated at checkout.

My order hasn’t arrived — what now?+

Check the tracking link in your shipped email first. If the parcel is stuck or missing, reply to that email and we’ll sort it from our end.

Returns & refunds

Can I return an item?+

Unworn items with original tags can be returned within 30 days for a full refund. Personalised items are made to order, so they’re only returnable if there’s a print fault on our side.

How long do refunds take?+

Once we receive the return, refunds land back on the original payment method within 5–10 working days.

Sizing

Does the jersey run big or small?+

Our jerseys are cut for a loose armour fit — chest and sleeves have extra room so you can wear pads underneath. Check the size chart on each product page; if you’re between sizes and planning to wear protection, size up.

What if it doesn’t fit?+

Send it back unworn within 30 days for a size swap or refund — just reply to your order email to start the return.

Personalisation

Can I put my name on a jersey?+

Yes — most jerseys have a personalisation panel on the product page. Add a name (up to 10 characters) before adding to cart. £10 per personalised line.

Will personalisation crack or peel?+

No. We sublimate the dye into the fabric rather than screen-print on top, so the finish is part of the weave itself. It won’t peel, crack or fade after repeated washes.

Account & loyalty

How do loyalty points work?+

You earn 1 point per £1 on order subtotals. From your account page, redeem points for a single-use discount code at checkout — £5, £15 or £40 off depending on the tier.

I forgot my password.+

Use the password-reset link on the sign-in page; we’ll email you a link to set a new one.

Still stuck?

We reply within one working day.

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